FAQ

Food Policy

What is your food policy?: Please refer to our [Food Policy] page for details.
Do you have vegan certification?: We are not certified by a third-party vegan organization.
However, all items on our menu are free from animal-derived ingredients.
This includes no meat, fish, eggs, dairy, or honey.
We also use only seasonings and processed foods that do not contain animal ingredients, even in their production process.
Are your menu items suitable for Muslims?: Yes, all of our in-house menu items are free from animal-derived ingredients and alcohol.
However, we are not certified halal by any third-party organization, so we ask for your understanding.
Alcoholic beverages are included on the drink menu.
Some souvenir sweets may contain alcohol, but these are produced by external manufacturers.
Do you offer gluten-free options?: Yes, some menu items are gluten-free.
These are clearly labeled with [GF].
Please note, however, that we use wheat in the same kitchen, so we are unable to accommodate guests with severe gluten allergies. Thank you for your understanding.
Do you offer dishes without the five pungent roots (gokun/goshin)?: Yes, most of our dishes do not contain the five pungent roots such as green onion, garlic, or chives.
Items that do include any of these ingredients are labeled with:
“Contains one of the five pungent roots / 含五辛”
Please check the labels for your reference.

Allergens & Nutrition

Do your menus include allergen information?: Yes, we indicate allergens based on Japan’s list of 28 specified ingredients.
Please note that all dishes are prepared in the same kitchen using the same equipment, so there is a possibility of cross-contact with other allergens.
We cannot guarantee a completely allergen-free environment. Thank you for your understanding.
Do you provide calorie or nutritional information?: We’re sorry, but we do not display calorie or nutritional data.
What kind of ingredients do you use?: We use only plant-based ingredients and do not use any animal products or alcohol.
We do not disclose detailed ingredient information, as it is part of our proprietary recipes.
If you have any concerns about allergies or dietary restrictions, please feel free to consult our staff.

Visitor Information & Services

Are there any rules for dining at your restaurant?: During dinner hours, we kindly ask guests of elementary school age and older to order at least one drink per person.
Is there a service charge?: Yes, a 10% service charge will be added to your bill during dinner hours (5:00 PM – 10:00 PM).
If you enter the restaurant before 5:00 PM but stay beyond that time, the service charge will still apply.
If you prefer, you may request to settle your bill before 5:00 PM—please feel free to ask our staff.
Can I order just a drink?: During lunch hours, food orders are required.
Drink-only orders are accepted during café time and during dinner hours when using the bar (drink-only) service.
During busy times, we may ask guests to limit their stay to allow seating for others.
What drinks do you offer?: We serve a variety of beverages including coffee, soft drinks, non-alcoholic options, and alcoholic drinks.
We also offer vegan-certified beer and wine.
For caffeine-free choices, we have rooibos tea, juices, and non-alcoholic sparkling drinks such as Céleble.
Can I bring my own food or drink?: We kindly ask that you refrain from bringing outside food or beverages.
To maintain a completely animal-free kitchen environment, we avoid cross-contamination with external ingredients.
We appreciate your understanding and cooperation to ensure the safety and integrity of our meals.
Do you have facilities or menus for children? Are children required to order?: We do not have baby chairs or diaper changing facilities.
We do not have a dedicated children’s menu.However, some of our regular menu items can be enjoyed by children. Please feel free to ask our staff.
For children of elementary school age and older, we kindly ask for one food order per person.
Can I bring in or warm up baby food or formula?: We’re sorry, but we do not allow outside food, including baby food or formula, nor can we heat them.
This is to maintain our strict animal-free food preparation standards and ensure a safe dining environment.
Do you offer takeout?: Not at this time, but we are considering offering it in the future.
Can I take home leftover food?: We do not allow leftovers to be taken home, due to food safety and hygiene concerns.
Thank you for your understanding and cooperation in preventing foodborne illness.
Is your facility wheelchair accessible?: There is no large step at the entrance, but the toilet is not wheelchair-accessible, and the aisles are narrow.Please also note that our staff is not able to provide assistance with mobility.
Can I bring my pet?: We’re sorry, but pets are not allowed inside the restaurant.
Do you offer free Wi-Fi?: Yes, free Wi-Fi is available. The SSID is listed in the menu booklet.
Can I use power outlets?: Some tables have access to power outlets. Please ask our staff if you wish to use one.

Reservations & Payment

How can I make a reservation?: Reservations are accepted in person, by phone, or online via HotPepper.
Phone: 082-909-2174
Online: Table reservations only via HotPepper.。
Can I reserve a table in advance?: Yes, table reservations are available.
Please note that if you do not arrive within 15 minutes of your reservation time, your table may be offered to another guest.
Do you accept group bookings or private rentals?: Yes, group reservations and private bookings are welcome.
Please contact us directly for details.
What payment methods do you accept?: We accept cash, credit cards, and QR code payments (PayPay only).

Souvenirs

Can I return or exchange souvenir items?: We do not accept returns or exchanges unless the item is defective.
For T-shirts, please check the sample sizes before purchasing.
A receipt is required for any return or exchange.
Can I purchase souvenirs online?: We’re sorry, but online sales are not available at this time.
Do you offer shipping for souvenir items?: We’re sorry, but we do not offer shipping services for souvenirs.